Frequently Asked Questions

LaborSoft integrates with all major HRIS systems like Workday and PeopleSoft via scheduled secure SFTP dumps of employee data in CSV format. While APIs are not currently supported, LaborSoft provides seamless import functionality to ensure efficient data exchange between systems.

Our software is not subject-matter-specific and can easily be customized to cater to diverse industries, from government and education to transport, healthcare, commercial business, and more. With that said, it offers dynamic solutions that are useful in many industry-specific applications, including:

• Eliminates paper files and spreadsheets for a streamlined, cloud-based view of HR event tracking and resolution processes managed securely in the cloud. 
• Provides companies with a centralized labor relations case management system to eliminate disorganized case tracking and use time efficiently.
• Customizable processes, alerts, case types, and other features to enable industry and organization-specific use cases.

Yes, LaborSoft allows for extensive customization to match your organization's workflows and reporting requirements. Users can configure settings, create custom reports, and tailor case management processes, ensuring alignment with your unique labor and employee relations needs.

Yes, LaborSoft offers customizable reporting options, allowing organizations to create detailed reports tailored to specific KPIs and operational needs. Analytics tools help identify trends and support strategic decision-making.

LaborSoft provides flexible reporting functions and stores robust records and data for exporting into preferred analytics tools. Users can use these capabilities to track KPIs, generate custom reports, and identify historical trends in their internal employee and labor relations processes (common grievance types, for example). Dashboards offer real-time visibility into case data, improving decision-making and operational efficiency.

LaborSoft offers a suite of modules designed to enhance these capabilities, such as:

• Incident Tracking: Allows users to monitor and document workplace incidents. These records can be used to identify patterns and implement preventive measures. 
• Grievance Management: Enables the tracking and management of employee grievances, providing insights into resolution timelines and compliance rates.
• EEO Case Handling: Assists in managing Equal Employment Opportunity cases for adherence to legal requirements and comprehensive reporting.

These modules and others (for arbitration, discipline monitoring, and more) allow users to keep track of resolution timelines, compliance rates, and employee relations trends. Custom dashboards and filters ensure data is presented in actionable formats

Our team has a proven process with over 100 successful implementations and smooth, on-time delivery. First, we built the platform to scale with your unique processes and needs. The next phase is for testing in a secure sandbox environment that allows for any necessary adjustments before going live. We always ensure everything is functioning as expected before the final switch. Finally, the system is brought up and running without disrupting your operation and the previous system can be disabled.

The implementation timeline can vary widely, based on the complexity of your organization's requirements, but organizations are typically able to complete their implementation in a matter of weeks or perhaps a few months. This includes data migration, system configuration, and user training. Specific timelines will be highly dependent on the level of customization needed and the turnaround speed of your team regarding any necessary data or feedback. Ultimately, how fast things move will be in your control — we are able to achieve quick implementations with prompt and urgent communication or take a more measured approach in complex and meticulous situations.

LaborSoft offers comprehensive onboarding training, a detailed user guide, and ongoing customer support. Users have access to a responsive support team via email or phone, ensuring quick resolutions to queries or technical issues. Training sessions can be delivered through Zoom for your convenience. We work closely with your team to demonstrate functions and configure the application so that the screens they use, the data they collect, and processes they’ve followed in the past remain familiar and can be replicated in the LaborSoft system.

LaborSoft secures data with 256-bit AES encryption and follows stringent Azure-hosted security protocols. Data is encrypted both in transit and at rest, and multi-factor authentication (MFA) will be available in future updates. LaborSoft complies with PII protection standards and is committed to industry best practices.

Each user is assigned unique credentials with an 8-character minimum strong password requirement. The system employs HTTPS and TLS protocols for secure communication, and IP restrictions are in place for administrative access.

LaborSoft conducts regular security scans and penetration testing, applies patches promptly, and follows a Change Management Policy for all system updates. Logs are reviewed periodically to identify and address vulnerabilities proactively.

LaborSoft never deletes client data by default. For organizations with specific retention requirements, LaborSoft collaborates to implement custom programs that automate data deletion at specified intervals.

LaborSoft uses Microsoft Azure's geographically redundant backup systems. Customer data is stored in secure, encrypted databases across multiple Azure regions, ensuring availability and minimal downtime in case of a disaster.

LaborSoft is a cloud-based application accessible via web browsers like Microsoft Edge, Google Chrome, or Apple Safari. No additional software installations are required, but having Microsoft Word is recommended for template letter generation.

LaborSoft is subscription-based, with costs varying depending on the number of users and required modules. Flexible plans allow scalability as your organization's needs grow. Contact our team for a detailed quote.